Purchase protection policy
Last updated · October 26, 2026
This is a courtesy translation. In case of any discrepancy, the Spanish version prevails.
Every package that travels with Depaso is protected. Here we explain what the protection covers, how to extend it, how to report a problem and how we compensate you.
1. Included protection
Each package is protected up to $100 of the value of the invoice you uploaded when registering it, at no additional cost.
2. Extended protection
If your purchase is worth more than $100 you can extend the protection to the full value when you register it in the app. The cost is 2% of the declared value, with a minimum of $1, and it is paid together with the shipment.
3. What it covers
Total loss of the package and physical damage that occurs while the package is in our custody, from the moment we receive it at your Depaso address until we deliver it to you.
4. What it does not cover
Damage due to poor packaging by the store, prohibited items or items with a notice sent in commercial quantities, factory defects, fragile items without adequate protection, delays and packages delivered to the address you chose and received by a third party with your authorization.
5. How and when to report
From the app, in the shipment detail, you have 48 hours from the recorded delivery date for both damage and loss. Include photos of the package and its contents and, if you wish, the amount you are claiming. We review each case within 5 business days.
6. How we compensate you
We credit the covered value to your Depaso wallet, up to the limit of the protection contracted. You can use it on your next shipments.