Delete your account
Last updated · October 26, 2026
This is a courtesy translation. In case of any discrepancy, the Spanish version prevails.
You can ask us at any time to delete your Depaso account and your personal data.
How to request it
From the app: Profile → Delete my account. Deletion is immediate. You can also write to soporte@depaso.app from the email you used to create your account, with the subject "Delete my account"; we will confirm receipt within 5 business days.
What is deleted and what is kept
We anonymize your profile (name, email, phone and ID), delete your addresses, invoices, devices and payment identifier, and revoke Sign in with Apple. We keep only the anonymized record of payments, shipments and wallet that tax regulations require.
If you have shipments in progress or a balance
An account with shipments in progress, pending weight adjustments or open claims cannot be deleted. We ask you to wait for your shipments to be delivered; if a shipment has no tracking yet, you can cancel it. If you have a wallet balance, you lose it: the balance is not refunded. The app shows you the amount before you confirm. Support can help you resolve it.